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FAQ

HOW TO FOLD THE KOTELI BAGS

Downloadable Instructions here

Watch the video for folding instructions



 
HOW TO GIFT WRAP USING THE KOTELI BAGS

Watch the video to know thow to wrap a gift with the koteli bag.


 

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the standard domestic shipping is $5 flat rate and takes up to 5 business days to arrive. There is a $10USD flat rate for shipping to Canada and there is a $15USD flat rate for shipping to all other International addresses. 
 

 
RETURN POLICY

You may return most new, unopened, items within 15 days of delivery for a full refund. We'll also pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 
 
 
HOW TO TAKE CARE OF MY BAG

Whash your bag separately from other types of fabrics. Use cold water. Use no-chlorine bleach if neeeded. Tumble dry low. Iron when necesary, using a low temperature setting.

 

HOW TO ACCESS MY ACCOUNT USING MY COMPUTER

Download instructions HERE

 

HOW TO ACCESS MY ACCOUNT USING MY PHONE OR TABLET

Download instructions HERE

 

WHAT IS PU RIPSTOP NYLON

Koteli bags are made of 100% rip-stop PU coated Nylon and Polyester. The polyurethane (PU) coating plays a crucial role in preserving the natural resources of our planet ensuring that the lifetime of our products is extended well beyond what would be achieved without the coating. Polyurethane coating is food safe and gives a wide variety of properties including the ability to be water-resistant, stain-resistant and bacteria and mildew resistant. Koteli bags are 100% certified lead free.


 


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